Globalization has intensified competition, worldwide.
Competitive pressure is forcing the Organizations to look for
the ways and means for improving their processes so that
Quality of the products and services improve, wastes reduce
and customer satisfaction increases.
Improved Customer Satisfaction is the
goal of today. It cannot just happen. The methodology of
modern initiatives is at integrating all operations
throughout the corporation to make them produce their
outputs right first time. Everything from the receipt of
enquiry, internal and external communication, information
systems, and customer support and down to the level of
logistics services must be done correctly to achieve
operational excellence and thereby enhancing satisfaction of
Implementation Program covers variety of
processes related to manufacturing and services including
but not limited to distribution operations, warehousing and
inventory management, hospitality, health care, electronics
equipment manufacturing, electronics component
manufacturing, boiler industry to printed circuit board
industry, banking to insurance business and what not.
Your Organization shall benefit from this
program regardless of products you make or services you
offer. This initiative involves everyone in the organization
from the CEO to the shop floor personnel.
The Indian Statistical Institute
with its vast hands-on experience in these methodologies
assists organizations in integrating piece meal Quality
efforts into an overall effective organization-wide
initiative that becomes a powerful leverage to take
competition by horn.